{"@context":"https://schema.org","@type":"JobPosting","title":"Customer support representative","description":"

Job Summary / Overview
\r\nWorking in a collaborative and engaging virtual environment, employees will be the eyes and ears of the team handling customer inquiries. Employees will be required to communicate with customers and managers via telephone, e-mail, video, social media, and chat.
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\r\nKey Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

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Transmit Teleperformance and our client values in every interaction
Handle and carefully respond to all customer inquiries before, during, and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
Work with confidential customer information and treat it sensitively
Use software to source and input customer data accurately as related to the inquiry
Completes all training and development activities in timely manner.
Understanding of escalation handling procedure.

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\r\nKey Performance Indicators (subject to change)

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First contact resolution
Customer Satisfaction (CSAT), including measures of competence and friendliness
Post contact NPS
Service Levels (speed to answer) across all contact channels (voice, email, chat, social media)
Sales Conversion (Contact to Sale ratio)
Shift Adherence

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\r\nProfile Brief:

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Employee is reliable and autonomous with a large amount of discipline.
Candidate should have a strong social network around them and be experienced in building sustainable relationships with people they never physically meet by using telephone, e-mail, video, and social media channels. This is to combat loneliness and isolation that may arise from working from home.
The employee is confident, accurate, ambitious, flexible, and well organized as there are fewer hand-holding opportunities as compared to brick and mortar.
Employee should not be afraid to contact their supervisor for help and be open to feedback and coaching.

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\r\nMain Job Requirements
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\r\nEducation and Specific Training

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Graduate in any stream.
Successful completion of internal training program and testing
24*7, Rotational shifts.

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\r\nWork Experience

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Experience with dealing professionally with people you only speak to via telephone, e-mail, chat, and social media
TSE / CSE experience is a plus
Preferable experience with valid documents.
Fresher

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\r\nWorking Environment

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Dedicated internet connection during working hours
Dedicated, closed, and quiet workspace.
Dedicated systems

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\r\nRequired Skills
\r\nTechnical Skills

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Computer Skills:

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Computer Navigating Skills
\r\nAbility to use Internet applications
\r\nIntermediate knowledge of MS Office

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Language Skills:

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English

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Tools knowledge:

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Customer or function-specific programs, at-home tooling Social media savvy

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\r\nCompetencies obligatory

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Customer Oriented
Communication skills (Verbal and Written)
Reliability
Self-Motivation
Social skills
Self-awareness
Integrity
Teamwork
Commitment
Stress Tolerant
Achievement Oriented
Problem-solving ability

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Competencies Preferred

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Planning & Organization
Customer-oriented
Time Management
Analytical Ability
Interpersonal Skills
Creativity
Initiative

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Role: Technical Support - Voice / Blended

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Industry Type: BPO / Call Centre

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Department: Customer Success, Service & Operations

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Employment Type: Full Time, Permanent

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Role Category: Voice / Blended

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Education

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UG: Any Graduate

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Key Skills

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preferably in a technical support role. - Excellent verbal and written communication skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Good problem-solving skills and attention to detail.

\r\n","url":"https://tallento.ai/jobs/BPO-and-KPO-Jobs/customer-support-representative-1/Maharashtra/Mumbai/15000-40000-per-month/0-Year","identifier":{"@type":"PropertyValue","name":"Tallento.ai","value":"JOB-customer-support-representative-1"},"hiringOrganization":{"@type":"Organization","name":"Teleperformance Pvt. Ltd.","sameAs":"https://www.teleperformance.com/","logo":"https://www.tallento.ai/logo.png"},"industry":"BPO AND KPO JOBS","employmentType":["FULL_TIME"],"datePosted":"2023-10-13T18:31:00.000Z","validThrough":"2024-10-13T18:31:00.000Z","baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":15000,"maxValue":40000,"unitText":"monthly"}},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":36},"educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"bachelor degree"},"skills":"Communication, Subject Expertise","jobBenefits":"Paid leave, Health insurance, Performance bonus","directApply":true,"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Contact office for address","addressLocality":"Mumbai","addressRegion":"Maharashtra","postalCode":"400001","addressCountry":"IN"}},"applicantLocationRequirements":{"@type":"Country","name":"India"}}