{"@context":"https://schema.org","@type":"JobPosting","title":"Software Development Engineer NICE InContract CXOne","description":"

Software Development Engineer - NICE InContract CXOne

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Key Responsibilities:

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Support the solutions team with custom developments, integration, customization of internal or partner solutions for client requirements.
Translate requirements to high and low level design.
Perform research and design for major technical areas.
Create functional, well-designed, well-tested, high-quality code for company products.
Support in Technical and Functional reviews to ensure the quality of the team’s deliverables.
Assist in identifying process improvements and application/platform enhancements.
Provide technical and product inputs while interpreting requirements effectively and collaborating with cross functional team members including internal partner or internal teams.
Analyze and communicate the impact of new features and roadmap changes.
Possess a can-do attitude to balance work volume, set limits, and project deadlines, while prioritizing to maintain and deliver quality work.
Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.
IVR and call flow issue debugging and fixing.
Support client implementations and project as per their requirements for partnership.
Good technical skills with hands on experience across Contact Center solutions

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Qualifications & Experience:

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Overall 4+ years of experience in Contact Center Solutions or CCaaS platform/providers
At least 3+ years of experience with NICE InContact and relevant offerings – like CXi, CXOne, Nexidia, IEX, NICE Max, etc.
Preferred Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.
Hands-on Experience with creating/managing/supporting:\r\n\t
- Requirements and Solution Documents.
- IVR and ACD call flows.
- Design, build and test NICE inContact CXOne solutions for the client.
- UAT for the development/deployment
- Client Facing Workshops
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NICE inContact integration with MS Dynamics 365, Salesforce CRM and REST, SOAP, Custom APIs.
Good to have:\r\n\t
- Experience with Agent for CRM, Max client.
- Knowledge on PC Dialer, ProActive XS, & CXone Attendant, WFM, QM/QMA.
- Understanding of Azure Cloud and components involved.
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Bachelors or Masters degree in computer science preferred

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