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Job Overview

An excellent leadership opportunity is available for an experienced and result-driven Manager in Hyderabad, Telangana with a reputed national brand. The organization is actively hiring a highly capable professional to manage business operations, team performance, and process efficiency across critical functions.

The ideal candidate should have strong experience in both the BPO sector and EdTech industry, with proven expertise in team handling, operational management, process improvement, and performance monitoring. This role requires a leader who can drive productivity, streamline workflows, and ensure smooth coordination across departments.

The selected candidate will oversee daily operations, manage team performance, track business KPIs, and implement strategies for operational excellence. Strong leadership, communication, decision-making, and problem-solving skills are essential for success in this role.

This position is ideal for professionals who thrive in fast-paced environments and can manage both people and processes effectively. Candidates with prior experience in customer support operations, counselling teams, sales teams, or business operations within BPO and EdTech environments will be highly preferred.

The offered salary is up to ₹12 LPA, depending on experience, leadership ability, and interview performance. The selection process includes an offline interview, and immediate joiners will be strongly preferred.

Job Title

Manager – BPO & EdTech Operations

Location

Hyderabad, Telangana

Salary Package

Up to ₹12 LPA

Final compensation depends on:

Relevant industry experience
Leadership capabilities
Operational expertise
Interview performance
Overall organizational fit

Interview Process

Offline Interview

Selection process includes:

Profile screening
Managerial assessment
Leadership discussion
Final face-to-face interview

Candidates with strong domain knowledge and leadership experience will be preferred.

Joining Requirement

Immediate Joining Preferred

Candidates who can join immediately or within a short notice period will be highly preferred.

Key Responsibilities

Operations Management

Oversee daily business operations
Ensure smooth workflow execution
Improve efficiency and productivity
Monitor KPIs and performance metrics

Team Leadership

Manage and mentor team members
Set performance goals and targets
Conduct regular reviews and feedback sessions
Drive team motivation and productivity

Strategic Execution

Develop process improvement strategies
Resolve operational bottlenecks
Coordinate with cross-functional teams
Ensure business targets are achieved

Core Areas of Expertise

BPO Operations
EdTech Operations
Team Management
Process Optimization
Customer Handling
Performance Management
Business Growth Strategy

Eligibility Criteria

Educational Qualification

Bachelor’s degree in Business, Management, Commerce, or related field preferred
MBA or management certification is an added advantage

Experience

Experience in BPO sector is mandatory
Experience in EdTech sector is mandatory
Prior managerial experience preferred

Desired Candidate Profile

The ideal candidate should have:

Strong leadership skills
Excellent communication ability
Strategic decision-making skills
Team handling experience
Problem-solving mindset
Result-oriented approach

Skills Required

Team Management
Operations Management
Leadership
Process Improvement
Client Handling
Performance Analysis

Important Notes

Employer is a national brand
Female candidates only
Experience in both BPO and EdTech sectors is mandatory
Interview process is offline
Immediate joiners preferred

Why Apply?

Attractive package up to ₹12 LPA
Opportunity to work with a reputed national brand
Strong leadership and career growth opportunity
Stable and rewarding managerial role

Apply Now

If you have strong experience in BPO and EdTech operations and are ready for a leadership role, apply now for this Manager Job in Hyderabad and take the next step in your professional career.

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